Refund policy

Returns Policy

Changed your mind?

You can return your order within 7 days of purchase, except for personalised items which is non returnable.

Buyers to pay returns postage..

Please bare this in mind before ordering.

However, for reasons of health, hygiene, safety and copyright this cancellation right does not apply in the case of:

• pierced earrings, cosmetics, fragrances, hats, hair accessories, quilts, duvets, pillows, DVDs (in original packaging with any security seals still intact), confectionery, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place); and
• sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them; and
• any goods which become mixed inseparably with other items after their delivery.

Your legal right to cancel a contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the contract between us is formed. Your deadline for cancelling the contract then depends on what you have ordered and how it is delivered, as set out in the table below: